Due to the Coronavirus situation our retail shop is temporarily closed. You can still order from our website, however it is possible that there may be courier delays and we encourage customers who have placed orders with us to check for updates with our third-party carriers, Royal Mail and Hermes, for up-to-date changes to their delivery services. Lastly, as an independent business we'd like to thank you for your support. If you have any questions or concerns, please don't hesitate to contact us

Website Returns Policy

  • No refunds/exchanges after 28 days of delivery.
  • Damaged Items: When good are received in a faulty condition, the customer is entitled to a replacement product, or a full money refund, including postage and return postage.
  • Buyer Remorse: If you have changed your mind about an item you bought, you are entitled to an exchange, or a full money refund, excluding postage and return postage.
  • What to do: To initiate a refund or exchange, please contact us. We will ask you to return the goods in their original condition with their original packaging and tags. We always recommend using a recorded delivery service and keeping proof of postage, as wecannot be held responsible if return items are lost in transit.
  • Please allow 14 days for returns to be processed.
  • We regret that due to hygiene regulations, unwanted earrings cannot be returned.

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