Website Returns Policy
- No refunds/exchanges after 28 days of delivery.
- Damaged Items: When good are received in a faulty condition, the customer is entitled to a replacement product, or a full money refund, including postage and return postage.
- Buyer Remorse: If you have changed your mind about an item you bought, you are entitled to an exchange, or a full money refund, excluding postage and return postage.
- What to do: To initiate a refund or exchange, please contact us. We will ask you to return the goods in their original condition with their original packaging and tags. We always recommend using a recorded delivery service and keeping proof of postage, as wecannot be held responsible if return items are lost in transit.
- Please allow 14 days for returns to be processed.
- We regret that due to hygiene regulations, unwanted earrings cannot be returned.