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This privacy policy describes how ...give the dog a bone is committed to protecting your privacy, and how we use any data we collect from you to provide the best possible service.

This is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 and the General Data Protection Regulation 2016 with regard to the personal information you supply. This site uses a security system that protects your information from unauthorised use. However, as no data transmissions over the internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may modify this privacy policy with changes becoming effective immediately upon posting to the website, and by continuing to use the website you will be deemed to accept any such variations. Please note that ...give the dog a bonedoes provide links to other sites which may not be governed by this policy and you should view the privacy policies of those sites for further information.


Our website collects and stores personal data via the voluntary use of web forms, and via email addresses we provide so that you can contact us with enquiries. You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy. If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

We collect the following information:

From customers placing an order through our website: Name, Email Address, Gender, Date of Birth, Address and Telephone Numbers. We only use this information to maintain an ongoing commercial relationship and to provide customer support. None of your personal data will ever be sold to a third party, nor will it be used to contact you for any purpose outside the one for which it was originally supplied to us. Unless you have made a customer account with us, this information will be kept for a maximum of 6 years.

Email List: Customers can "opt-in" to give us their email for marketing purposes. You may withdraw consent at any time, after which, we will no longer contact you by email, and the email will be deleted from our list.

IP Monitoring: Our website collects user IP information for server monitoring. This isn't stored alongside any further customer information and is removed after 7 days.

Cookies: Our website collects personally identifying information using cookies when required as part of the site's operation. We will not collect personal data about you using cookies outside of this purpose. If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

Third Parties: We engage trusted third parties to perform functions and provide services to our customers, such as Intelligent Retail (our website and retail system provider), Rackspace (our email service provider), PayPal, SagePay, Royal Mail, and eBay. We will share your personal information with these third parties, but only to the extent necessary to fulfill your order. We have reviewed and agreed their sub-processor statements for compliance with GDPR. Please note that our standard email services are hosted by Rackspace in the United States. As such, any information shared through the medium of email will be transported outside of the EU.


Individuals have the right to view, and to ask us to erase, amend, or stop the use of their data, and can ask either in writing or verbally, after which we will have 30 days to comply with their request, absent exceptional circumstances. If you have any queries or concerns regarding your data please contact us at


Our website may contain links to enable you to visit other websites of interest. We do not have any control over other such websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting sites not governed by this privacy statement. You should look at the privacy statement applicable to the website in question.


Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.


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