Damaged Items: When good are received in a faulty condition, the customer is entitled to a replacement product, or a full money refund, including postage and return postage.
Buyer Remorse: If you have changed your mind about an item you bought, you are entitled to an exchange, or a full money refund, excluding postage and return postage.
What to do: To initiate a refund or exchange, please contact us. We will ask you to return the goods in their original condition with their original packaging and tags. We always recommend using a recorded delivery service and keeping proof of postage, as we cannot be held responsible if return items are lost in transit.
Please allow 14 days for returns to be processed.
We regret that due to hygiene regulations, unwanted earrings cannot be returned.
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